Scope of Service :
Vendor needs to provide website professional services including maintenance, support, monitoring, and strategic consulting based on industry best practices.
- Website Maintenance & Technical Support - Ongoing updates to CMS platforms, plugins, and core code - Troubleshooting, bug fixes, and user support - Browser and device compatibility assurance - Content updates with client-enabled change capabilities
- Security and Uptime Monitoring - 24/7 monitoring of all domains - Incident response and downtime remediation - Malware scanning and threat mitigation - SSL certificate monitoring and renewal reminders - AccessiBe licensing management
- Performance Monitoring - Page speed and load time optimization - Error logging and analytics review - Quarterly performance reporting
- Consulting Services - Guidance with WCAG compliance and accessibility standards - Recommendations aligned with digital government best practices - Strategic input on new site development or redesign - Quarterly review sessions with County stakeholders